Kraken does not accept transfers, to or from, third-party payments processors (TPPPs) for compliance reasons. This is because it is difficult to verify that a transaction actually came from or is destined for an account associated with the client on Kraken. Whenever possible, we request TPPPs to block us from their services. Our system will also automatically return deposits from TPPPs and cancel withdrawals to TPPPs. IMPORTANT: We are unable to assist with the tracing of transactions through TPPPs that have not reached our systems. Such problems lie with the TPPP and needs to be resolved by them. Ensure that you read the full deposit information on deposit pages when funding your account. Examples of TPPPs: - The Currency Cloud - Earthport - Neteller - PayPal - Paysera - WesternUnion - Exceptions If a TPPP issues you a unique bank account or IBAN that is in your name, we might be able to accept deposits or withdrawals via them. Check our list of incompatible banks. If your TPPP is not on that list, double-check with our Support team or send a small amount (above the minimum) as a test deposit. If you are unsure whether you have been issued a unique bank account or IBAN in your name, ask your TPPP's support team for assistance.

To change or update any of your saved bank account details: 1. Navigate to the Funding page of your account. 2. Select the applicable withdrawal currency. 3. Select the applicable method from the drop-down menu. 4. Click on the “Manage” button. 5. Select the registered bank account you wish to change details for by clicking on its “Description”. Once you are there, you can change the bank account details. 6. Click on the “Save bank account” button when done. To delete any of your saved bank account details: 1. Navigate to the Funding page of your account. 2. Select the applicable withdrawal currency. 3. Select the applicable method from the drop-down menu. 4. Click on the “Manage” button. 5. Click on the red "X" button next to the bank account you wish to remove. 6. Click on the "Delete bank account" button on the confirmation window.

We only support physical cash (in person) and debit card deposits (in-person) for Canadian Dollars (CAD) via our Canada Post partnership. For all other fiat currency deposits (USD, EUR, GBP, AUD, CHF, JPY) Kraken does not currently accept physical cash, checks, debit cards, credit cards, PayPal or similar services. Debit or credit card use with the Buy Crypto feature is available to instantly purchase a range of cryptocurrencies. This service is currently limited to certain geographical regions, so please review our Support article here for further information.

It is not possible to transfer cash (or cryptocurrencies) between two Kraken accounts. Cash deposits & withdrawals can only happen from a bank account under the same name as the verified name on your Kraken account.